FAQ

The safety and well-being of your family are our top priorities. We implement a rigorous vetting process, including background checks, drug tests, and extensive interviews. Results are then shared with the family. Our caregivers are chosen not only for their qualifications but also for their dedication and passion for providing excellent care.

Family First stands out for its commitment to building a community. We go beyond just matching caregivers with families; we provide ongoing support, events for socializing, and mentorship opportunities For both clients and workers. Our unique approach ensures that families and caregivers alike experience a supportive and enriching environment. Not only that but from our research we are one of the only company's who do all of the following Caregiver Plans: Pocket Sitter Plan Delightful Nanny Plan Pro Nanny Plan Community Building: family events Networking and support Other Consulting Services: Housekeeping Lawn care Household managers Vetting and Screening: Rigorous in-person vetting Background checks Drug tests Extensive driving test in person paid observation of work Client and Caregiver Support: Ongoing support for families Transparent pricing One-year transition period for caregiver matches Monthly developmental activities and schedules provided to both nanny and parents Flexible Packages: Tailored plans Upgrade flexibility Customized contracts Trial Period: One-week trial period for satisfaction

We understand that finding the perfect match is crucial. If, for any reason, a caregiver does not meet your expectations, we offer a one-year period for seamless transitions to another suitable caregiver. Your satisfaction is our priority, and we are committed to making sure you have the best possible caregiving experience.

No, there are no hidden fees in our pricing. We believe in complete transparency. The pricing you see in our packages is all-inclusive, covering the specified services. If you have specific questions about pricing or need a customized plan, our team is happy to provide detailed information to address your family's unique needs.

We set our caregiver plan prices with your needs in mind. The cost considers the level of expertise, time commitment, and specific requirements in your contract. It's based on the length of your agreement, giving you the flexibility to choose what suits your family best. We understand that situations change, so our refund policy is straightforward. If you're not happy within a specific period and opt for a refund, we calculate the actual time and money spent on finding your perfect match and providing continued service. This clear process ensures transparency, offering peace of mind. Searching for the right caregiver on your own can be stressful and time-consuming. It often takes months, and the worry about putting your child in the hands of someone unverified can be overwhelming. With FamilyFirst, we simplify this process, making sure you have peace of mind with our vetted caregivers and a straightforward pricing approach. Many services similar to ours can cost up to 5k. We pride ourselves on being on the more affordable side of the spectrum without sacrificing excellence. Your family's well-being shouldn't break the bank, and we're here to provide exceptional care without the hefty price tag.

Yes, under exceptional circumstances, the company reserves the right to revoke a family's membership. This decision would only be made in situations that significantly breach the terms and conditions outlined in our agreements. In the event of a revocation, families will be refunded a certain amount depending on the progress of the contract. This ensures fairness and transparency in our commitment to providing exceptional service to all members of our community.

A family membership with FamilyFirst Care Solutions spans one year. During this membership period, families enjoy a host of benefits, including caregiver placement, ongoing support, and access to community events. After the one-year duration, certain benefits are adjusted. Membership to our nannies concludes, and any associated perks, such as discounts for additional consulting services like housekeeping, lawn care, and household managers, are no longer applicable. Families will no longer have complimentary access to events, and the direct involvement with the assigned nanny transitions to the family's discretion to continue the contract or make other arrangements. This structure provides families with flexibility and the opportunity to reassess their caregiving needs.

A contract serves as a clear agreement between you and the caregiver, outlining expectations, responsibilities, and terms of employment. It ensures that both parties understand their roles and obligations upfront, reducing misunderstandings or disputes later on. Additionally, the contract provides legal protection for both you and the caregiver, establishing boundaries and safeguards for a mutually beneficial working relationship. Ultimately, having a contract in place fosters transparency, trust, and peace of mind for everyone involved.

Your safety is our priority. In addition to our thorough vetting process, and background check we encourage open communication. If you ever feel unsafe or encounter challenges, our support team is available to provide assistance and guidance, ensuring a secure caregiving environment.

Absolutely! We believe in continuous growth. Family First provides opportunities for additional training and mentorship programs to help caregivers enhance their skills and advance in their caregiving careers.

Open communication is key. If issues arise, we encourage caregivers to reach out to our support team. We will work together to find a resolution. If ending a contract is necessary, we ensure a fair process for both parties.

During the trial period, you'll work closely with the family to ensure compatibility. This period allows both you and the family to assess if it's a good fit. If any concerns arise, our team is here to address them and explore alternative arrangements. You will still be paid properly.

You have the flexibility to express your preferences during the application process, allowing us to match you with families that align with your skills, availability, and expectations. We aim to create mutually beneficial partnerships.

Paying an application fee is part of our commitment to providing a comprehensive service to both caregivers and families. Unlike other agencies, we offer in-person consultations, ensuring a personalized and tailored approach to your caregiving journey. Depending on the application plan you choose, your fee covers valuable counseling sessions. What sets us apart is that, irrespective of the plan, you gain free access to our family events, an exclusive benefit others may need to pay for during the length of your contract. Additionally, our goal is not just to work with you but to equip you with skills that extend beyond our services, preparing you for success with other opportunities in the future. It's an investment in your growth and development as a caregiver.

Yes, in rare and severe situations where circumstances warrant such action, the company reserves the right to revoke a membership. This decision would be made with careful consideration and adherence to our policies. It's important to note that such measures are only taken in extreme situations that significantly breach the terms and conditions outlined in our agreements. We are committed to maintaining a safe and respectful environment for all members of our community.

At Family First Care Solutions, the safety and well-being of our families and caregivers are our top priorities. Conducting background checks helps us ensure the trustworthiness and reliability of our caregivers. It provides peace of mind to families knowing that the individuals caring for their loved ones have undergone thorough screening, including criminal background checks, to maintain a safe environment for everyone involved.

We understand the importance of privacy and security when it comes to your personal information. That's why we partner with GoodHire, a reputable third-party background check provider, to conduct thorough screenings of our caregivers. GoodHire is known for its stringent security measures and compliance with industry standards, ensuring the confidentiality and integrity of your data. Rest assured that your information is handled with the utmost care and professionalism, maintaining your trust and confidentiality throughout the process.